Refund policy
Chef Pro – Return and Refund Guidelines
At Chef Pro, we strive to provide top-tier products and outstanding customer support. Your satisfaction is our priority, which is why we offer a 60-day satisfaction guarantee. If your experience isn’t perfect, please get in touch at info@chefpro.com.
Order Changes and Cancellations
Orders can be changed or cancelled within 6 hours from the time of purchase. Please note that since we work with an automated fulfillment process to ship orders quickly, this time window is not always guaranteed. Once processing has started, we are unable to alter or cancel the order.
Returns and Credit Policy
We accept returns of products that are unused and in their original packaging within 60 days from delivery.
Please note: For hygienic purposes, we only offer store credit for returned items, not cash refunds. This credit can be used on future purchases from our website.
Please note that return shipping to our warehouse is entirely the customer’s responsibility. We do not provide prepaid return labels under any circumstances. Customers are required to arrange and cover the cost of return shipping using a carrier of their choice. We recommend using a trackable shipping service, as we cannot be held responsible for items lost or damaged during return transit.
Important: Returns must be pre-authorized by contacting us first. Items sent without prior approval will not be accepted.
Exceptions:
Returns are not accepted for custom items, bulk orders, gift cards, or products made to order.
To begin a return, email info@chefpro.com within 60 days of receiving your order. Be sure to include your order number and the reason for your return request.
Once your return is confirmed, store credit will be issued within 15 business days. If your refund or credit has not appeared by then, we suggest contacting your payment provider for clarification.
Returns will not be approved for items that have been worn, used, or damaged due to regular usage or misuse. We are also unable to refund purchases where issues stem from customer errors, such as incorrect delivery addresses.
All credits or refunds are processed in the original payment currency. Any currency exchange or processing fees are the customer’s responsibility.
Damaged Product Policy
We take great care in packaging, but if your product arrives damaged, contact us within 48 hours of delivery.
Please send a clear photo of the damage to info@chefpro.com to determine eligibility for a free replacement.
Please note: We cannot replace or refund items damaged due to improper use or regular wear and tear.
Shipping Disclaimer
While we do our best to deliver orders promptly, we are not liable for unforeseen delays caused by couriers, customs, or shipping disruptions.
For any shipping-related issues, please reach out to your local courier.
We are not responsible for lost, delayed, or stolen parcels once dispatched.
Security and Fraud Monitoring
To ensure safe transactions, we verify all billing and shipping information and monitor for suspicious activity.
We may request additional verification to approve a transaction. If fraud is suspected, we reserve the right to cancel the order and notify the customer.
Policy Changes
Chef Pro reserves the right to update or change this policy at any time. It is the customer's responsibility to read and understand the most current version before placing an order.
By purchasing from Chef Pro, you acknowledge and agree to this Return & Refund Policy.
Color Accuracy Notice
Please be aware that product colors may appear differently on screens due to monitor settings, lighting conditions, and individual perception.
While we make every effort to show product colors as accurately as possible, Chef Pro cannot guarantee exact color matches.
If you need additional images or details before purchasing, feel free to reach out to our support team for personalized help.